The unexpected can happen at any time. No matter how much you prepare, some accidents are inevitable when flying in complex environments, or in locations with signal interference, strong winds, or obstructed views.
That’s why DJI Care refresh was created, to help ensure that mishaps don’t permanently ground you.
To assist all DJI drone pilots fly with more confidence, DJI Flyaway Coverage has been added to DJI Care Refresh service.
Flyaway Coverage
Flyaway Coverage is now included in DJI Care Refresh service for the DJI Mini 2 and DJI Mavic Air 2, and is included for those who already purchased DJI Care Refresh for these products. If a flyaway occurs, simply pay the corresponding service fee to obtain a replacement product. Your replacement product can be a new or ‘equivalent to brand new’ product.
Calculating Your Service Fee
After purchasing DJI Care Refresh, you’ll need to pay the corresponding service fee each time you apply for a replacement.
Calculating Replacement Times
Replacement service under DJI Care Refresh can be used for accidental damage or Flyaway Coverage as follows:
DJI Care Refresh (1-year plan) offers two replacements, including one chance to you Flyaway Coverage.
DJI Care Refresh (2-year plan) offers three replacements, including two chances to use Flyaway coverage.
DJI Care Refresh+ offers one replacement chance for damage or Flyaway Coverage in the second year.
Activate Flyaway Coverage by ‘Binding’
In order to use Flyaway Coverage, users must have bound their DJI account and remote controller with their DJI aircraft using the DJI Fly app. If this binding operation has not been completed prior to experiencing a flyaway incident, Flyaway Coverage can’t be used.
- Bind to Account
Enter [Profile]->[Device Management]->[Account and Device], and tap [Bind to Account].
- Bind New RC
Enter [Profile]->[Device Management]->[Value-added Service], and tap [Bind New RC].
How Can I Purchase DJI Care Refresh?
In order to be eligible to buy DJI Care Refresh, users must have a new, un-activated DJI product or a DJI product that has been activated within the last 48 hours.
Want to purchase DJI Care Refresh but your product was activated over 48 hours ago?
Click here to learn how.
Click here for more details
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